Privacy Policy

Last updated: March 26, 2026

PaintCostPro (“we,” “us,” or “our”), operated by Northeast Pro Services LLC, provides a software-as-a-service platform at PaintCostPro.com for painting contractors and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform (the “Platform”).

By using the Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Platform.

1. Who This Policy Covers

• Contractors: Painting professionals who subscribe to PaintCostPro to manage their business operations.
• Homeowners & Clients: Individuals who interact with contractor tools on PaintCostPro, such as booking forms, estimate calculators, color visualizers, and proposals.
• Website Visitors: Individuals who browse PaintCostPro.com without creating an account.

2. Information We Collect

2.1 From Contractors

• Account information: name, email, phone, business name, and business address
• Subscription and billing information (processed by Stripe; we do not store full credit card numbers)
• Business data entered into the Platform: estimates, proposals, templates, contacts, schedules, invoices, and team member information
• Communication records: emails and SMS sent through the Platform
• Usage data: features used, pages visited, actions taken within the Platform

2.2 From Homeowners & Clients

• Contact information: name, email, phone number, and property address
• Project details: service type, property size, color preferences, and uploaded photos
• Scheduling information: preferred dates and times for estimates or appointments
• Communications: records of emails, text messages (SMS), and other correspondence sent through the Platform

2.3 Automatically Collected

• Browser type, device type, operating system, and screen resolution
• IP address (which may indicate approximate geographic location)
• Pages visited, referring URL, time spent on pages, and click patterns
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

• To operate, maintain, and provide the Platform and its features
• To process transactions and manage subscriptions
• To send transactional communications: appointment confirmations, estimate reminders, proposal notifications, invoice reminders, and project updates via email and SMS
• To facilitate communications between contractors and their clients
• To send automated follow-up messages, review requests, and marketing communications on behalf of contractors
• To improve our Platform, troubleshoot issues, and develop new features
• To analyze usage patterns and generate aggregate analytics
• To respond to support inquiries and provide customer service
• To detect, prevent, and address fraud, abuse, or security issues
• To comply with legal obligations

4. Text Messaging (SMS) Policy

PaintCostPro enables contractors to send text messages to their clients through our platform using Twilio as our SMS provider.

4.1 What Messages Are Sent

• Appointment confirmations and reminders
• Estimate and proposal notifications
• Project scheduling updates
• Follow-up messages regarding your project
• Review and feedback requests after completed work
• Invoice and payment reminders

4.2 Consent, Frequency, and Opt-Out

Message frequency varies based on the contractor and your project status. Message and data rates may apply.

You can opt out at any time by replying STOP to any text message. Reply HELP for assistance. After opting out, you will receive one confirmation message and no further texts.

Your phone number will not be shared with third parties for marketing purposes unrelated to the service you requested. We do not sell phone numbers or SMS opt-in data to third parties.

5. How We Collect Consent

• Online Forms: When you submit your phone number through an estimate request, appointment booking, or contact form, a consent disclosure is displayed stating: “By providing your phone number, you agree to receive text messages regarding your project. Message and data rates may apply. Reply STOP to opt out.”
• Verbal Consent: When you provide your phone number during a phone call or in-person consultation with a contractor and agree to receive text updates about your project.
• Keyword Opt-In: By texting START, YES, or SUBSCRIBE to a contractor’s messaging number.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Contractors: When you submit information through a contractor’s form, that contractor receives your contact and project details to provide their services.
• Service Providers: Third-party companies that help us operate the Platform, including:
  • Stripe (payment processing)
  • Twilio (SMS messaging)
  • Resend (email delivery)
  • Vercel (hosting and infrastructure)
  • Upstash (database services)
  • OpenAI (AI-powered features such as color visualization and content generation)
  These providers access data only as necessary to perform their services and are bound by their own privacy policies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership.
• Legal Requirements: When required by law, court order, subpoena, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

7. Data Retention

• Active Accounts: We retain your information for as long as your account is active and as needed to provide services.
• Cancelled Accounts: After cancellation, we retain your data for 30 days to allow for reactivation. After 30 days, data may be permanently deleted.
• Client Data: Contractors may delete client data from their account at any time. Homeowners may request deletion by contacting us.
• Legal Obligations: We may retain certain data for longer periods as required by law (e.g., financial records, tax documentation).
• Communication Records: SMS and email logs may be retained for up to 2 years for compliance and dispute resolution purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for Platform functionality (authentication, session management, preferences).
• Analytics Cookies: To understand how visitors use our website and improve the user experience.
• Affiliate Tracking: To track referrals for our affiliate program (via Rewardful).

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure cloud infrastructure (Vercel, Upstash)
• Password hashing (bcrypt)
• Role-based access controls
• Regular security monitoring

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of SMS messages by replying STOP. Unsubscribe from marketing emails using the link in each message.
• Data Portability: Request your data in a commonly used, machine-readable format.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at support@paintcostpro.com. We will respond within 30 days.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a request, email support@paintcostpro.com with the subject line “CCPA Request.”

12. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us.

13. International Users

The Platform is operated in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those of your jurisdiction. By using the Platform, you consent to this transfer.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 15 days before taking effect. Non-material changes will be posted on this page with an updated effective date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• PaintCostPro
• Operated by Northeast Pro Services LLC
• 78 College St, Buffalo, NY 14201
• Email: support@paintcostpro.com
• Website: paintcostpro.com